Thursday, March 25, 2010

Just get it done or get it done right?

This is an age old question that plagues a lot of companies and folks working on projects, "Do I just get it done, knowing there will be issues or do I take the extra time and do it right?"
9 times out of 10, my answer is "do it right", but you have to step back and look at the big picture to determine that..
My first step is to lay out a concise 1 pager with my team's input. This should be written for the stakeholder and include the following:
  • What is the vision and goal of the project?
  • What is the issue/s?
  • Why did it happen? (be VERY concise here)
  • What affect will the issue/s have on the project? Is there additional cost? How much?
  • What are the pros and cons of delivering on time, but not on scope?
  • What are the options?
  • What is the recommendation and why?

It is critical that you understand the bigger picture, that you ensure your team is on the same page Then you need to communicate to the stakeholders showing them their options and giving your recommendation. There is nothing worse than being a stakeholder and being told what is going to happen vs. understanding the options. Stakeholders will be more on board if they know you have thought this through and your recommendation is something you've discussed with your team.

I can always handle bad news if it is shared openly and worked through thoughtfully. It is when I am surprised and the issue is not analyzed that my radar goes up.

Every project you work on will have delays and issues, it it how you analyze, create solutions and communicate that makes the difference!

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