Giving and Getting Specific Feedback- A Gift... Really????

Have you ever heard the phrase "feedback is a gift"? I have often heard the response "Bull!"
Well, although feedback is not a gift like a new car or a great piece of jewelry or a wonderful vacation, it truly is a gift. HOW could feedback be a gift? OK, let's look at a couple of scenarios:

1) Over the years I received feedback that my presentation style needed to be honed. So off to Toast Masters I went to practice and be video taped (OK, maybe that is not a gift!) only to be told that my presentation skills were great. It wasn't until I had an incredible boss and mentor named Cathy David that we figured out the real issue. When talking in front of people in my company I would become nervous and I would use my hands in syncopation with my presentation. This was very distracting and the message I was presenting was often lost. Cathy did not just give me feedback about my presentation style, she gave me specific feedback that was actionable and I was able to stop this distracting habit.

2) I had a gentleman who worked for me several years ago. People said he was "stand-offish" and wasn't professional in front of upper management. As I watched him in these situations I realized that when he was nervous, he folded his arms, kicked back in the chair and had almost a "cocky" attitude. He was not being unprofessional, he was nervous and he was protecting himself. When we discussed this he realized what he was doing and made a point of sitting up straight, making eye contact and projecting his voice in meetings. We had a signal we used to insure if he slipped into his old habits, he corrected his path. People began to compliment him on his progress which gave him more confidence.

Both of these scenarios involved specific feedback that changed behaviors for the better. Anyone who goes through the time and effort of giving you specific feedback is truly giving you a gift. This person has taken the time to notice the behavior, note specific examples, seek you out to speak to you and deliver a tough message. Next time you get specific feedback, consider thanking the person instead of getting defensive- you'd be surprised how far that will go!

If you give feedback, open yourself up to receive feedback. If you do this, you'll be unlike most managers or supervisors and you'll truly become a leader. Leaders focus on making everything the best it can be, including themselves. Try it... you WILL benefit and your team will want to do more for you and the company.

Do You Encourage Risk? You Should!

Thursday I attended the Girl Scout Women of Distinction Award Ceremony. I was enthralled with the speaker Dr. Mae Jemison, who was the first woman of color to go into space. What an articulate, bright, sensitive, caring woman! I could have listened to her all day.

In her presentation she said, "Ideas are wonderful, but nothing will happen until we risk putting them into action." I couldn't agree more. If you read my introduction, it says, "A business strategy is just an idea until it is implemented in a strategic manner to meet the business goals."

I love the word "risk". Every time we put an idea into action, we are taking a risk. To truly move the earth, risks are necessary. I would submit that we don't take enough risks, in our business or personal lives.

So why don't we take more risks? Why do you see so many great ideas wither on the vine? People are afraid to take risks because of the negative ramifications. They are afraid of failing, they are afraid of being demoted, they are afraid of being the brunt of their peers' and boss's jokes, they are afraid their mistake will show up on their review, sometimes they are even afraid of success... fear is holding them back.

What kind of risk atmosphere do you create in the workplace and at home? Are people rewarded for taking risks? Do they get points on their reviews for taking risks even if the idea failed? Do you have a "risk taking" award? Do YOU take risks? Are you genuinely walking the talk of taking risks? YOU set the tone for your team to take risks- reward the behavior and you will get results beyond your expectations. Penalize the behavior and you will get what you've always gotten and this will stop a company's growth and an individuals growth.

Dr. Jemison talked about being a little black girl from South Chicago in the 60's who had the audacity to live her dreams. She credits her parents for encouraging her. Dr. Jemison has influenced and changed the lives of many because she was encouraged to take risks. I challenge us all to think about how we view and react to risk... do you encourage risk? How different could your business, life, kids be if you did encouraged risk? Even though I am blogging about this, I realize that I personally have not taken enough risks in my life... I can't change the past, but I can affect the future. My resolution is to take and encourage more risks. How about you?