- Be sure your team understands the goals and success metrics, why the project is important and how they play a role in the success.
- Set team guidelines upfront, including an escalation plan. If people know what to expect, they are more likely to behave like a team. Ask them to help draft the guidelines. They will take more ownership.
- When issues arise- involve and trust the team. They are going to be doing the work, they should be involved in determining the best solutions to issues that arise. They will feel an amazing amount of accountability if they know you trust them.
- Call out nay sayers on the sidelines. When negativity happens in a meeting, putting off this issue by saying, "I know there are some concerns which we will deal with. Right now, we have to get xyz task done". Then continue your meeting. After the meeting, meet with the nay sayer one on one and ask questions like "Can you tell me what is wrong?", "I noticed that you were silent today, what's up?", "Questioning the status quo during the project will make us even more successful. I sense you don't agree with the direction we are taking. It would be helpful if you would state your disagreement and ask for opinions rather than make side comments. Can we agree to that?" Be sure to reinforce wanted behavior. As a last resort, let the person know that you will have to talk to their supervisor if they don't change their behavior.
- Celebrate, celebrate, celebrate. Be sure you are celebrating BOTH the big wins and the smaller milestones. If a team feels successful, they will work harder toward the ultimate success.
I can't stress how important a strong team is to your success. Invest the time and energey- it is well worth it in the end!
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